We operate an appointments system for both morning and afternoon surgeries
Appointments are available between 8.30am and 6.30pm over the weekly period. Pre-booked appointments with a doctor of your choice can be made up to 6 weeks in advance.
Routine appointments are for ten minutes. Please arrive before your appointment time to ensure you don't lose your place. If you arrive more than 5 minutes after your appointment time you will be asked to rebook the appointment. Individual appointments must be booked for each patient who wishes to be seen the doctor/ nurse.
Appointments can be made by the following three methods:
- Visiting the Surgery - Our Reception staff will be pleased to arrange appointments for you and to help you with any queries you may have. They are here to help you obtain the very best possible service. Please help them to help you by giving as much information as possible especially in an emergency. We would wish to assure you that the rules of confidentiality apply to all of our Practice Staff.
- By Telephone - Call our reception team to book an appointment over the telephone on 020 7511 4466.
- Online - If you wish to book an appointment online, then you must first visit the surgery in person to obtain your login details.
Appointments are available at this surgery and other surgeries within Newham.
Please call 0207 511 2075 to book an appointment - phone lines open 9am-9pm Monday- Friday , 9am -1pm Saturday.
Newham 7 DAYS a week access service
At work or can't attend an appointment at your practice during the Day? then a number of appointments are bookable at Hubs in Newham by calling directly on 0207 540 9949 between the hours of 8am - 6.30pm for appointments on Monday - Friday 18.30 - 22.00 or Saturday & Sunday 08.00 - 20.00
Please also ensure that you arrive on time for your appointment. Unfortunately, as a result of recurrent late attendances we have decided that if you are delayed for more than 5 minutes and you have not informed our receptionist prior to attending we may request you to re-book another alternative appointment.
We have an On-Call doctor every day for urgent medical advice only. We do not offer a Walk –in-Service, however if patients feel their problem is urgent and cannot wait for a routine appointment, they should ask to speak to the On-Call doctor.
Please inform the receptionist if you need a Chaperone or a Translator.
Occasionally due to emergencies or unforeseen circumstances, our doctors or nurses may be running late. If a doctor or nurse is running more than 30 minutes late you will be informed.
Please inform us if you are unable to keep an appointment as often it could be offered to another patient.
Text Message Reminders
If you are not able to attend for your appointment, please remember to cancel the appointment. We routinely send text reminders so patients are informed of their appt 24 hours before the appointment is due.
If you fail to attend 3 appointments without notification to us then you will be informed in writing. If this persists then regretfully you will no longer be registered with our surgery.