Everyone has a duty to behave in an acceptable and appropriate manner. Staff have a right to work, as patients have a right to be treated, free from fear of assault and abuse in an environment that is safe and secure.
The practice operates a zero tolerance approach to both non-physical assault and violence. Any act of this nature will result in the immediate removal from our list.
Non-physical assault include offensive language, shouting and swearing which prevents staff from doing their job or makes them feel unsafe, unwanted or abusive remarks, negative, malicious or stereotypical comments, offensive gestures, threats or risk of serious injury to a member of staff, fellow patients or visitors, bullying, victimisation or intimidation, stalking, spiting, alcohol or drug fuelled abuse.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
Where there is a serious breakdown of the patient/doctor relationship, we reserve the right to remove patients from our list.
Following an incident we will notify the patient in writing of their removal from the list and the circumstances leading to it. The Practice is required to report to CQC any incident reported to, or investigated by the police that is associated with the delivery of the service and affects or may affect the health, safety and welfare of a person using the service, its staff, or anyone who visits the service.
Our practice staff are here to help you and aim to be polite and helpful to all patients. If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the reception or practice manager who will be happy to address your concerns.