Patient Online Access
In response to NHS England’s Patient Online Programme
‘Improving patient experience’
We are now offering Online Services to patients
For more information about the Patient Online Programme Visit:
Patients have been telling us that they want to be offered more convenience, choice and control in how they access GP services. If you wish to, you can now:
- Book appointments online (please see reception)
- Request repeat prescriptions for any medications you take regularly
- Amend/update your contact details
- View test results
- View elements of your medical record including documents
In addition you can speak to us face to face or via the telephone
Accessing your Medical Record online
Evidence shows that patients who are informed and involved in their own care have better health outcomes and are less likely to be admitted to hospital. By having access to your medical records online you will be empowered to take greater control of your health and wellbeing.
From 31st March 2016 we will be offering patient online access to the following areas of the Medical Record:
- Medications – current and past
- Test results
Accessing your medical record online means that you can access it from anywhere in the world should you require medical treatment on holiday. Online access to your medical information is available on computers, tablets, smartphones and android phones. There are apps available in the Apple App store and Google play.
Google Play (Android) https://play.google.com/store/apps/details?id=uk.co.patient.patientaccess
If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before
How do I register?
A more secure identity verification process is required before full access to your medical record online can be enabled. Every practice is required to verify patient identity documentation, or individually vouch for each patient requesting access to online services. To request access to your medical record you will need to come to the practice where you must provide identification.
The information held in your GP record is stored on a secure NHS accredited server. It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so we can remove online access until you are able to reissue your user name and password. If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
All new patients are given an application for access when they register with the practice. Due to the sensitive nature of the information that is available there are a few steps we must take before we can issue login details.
- When you complete the application you must either show us 2 forms of identification
- The application is processed by our Admin Team.
Requesting Access for Another Patient (including children)
Access for another patient known as Proxy Access. It is complicated and the guidelines are very complex. Below is a brief outline;
If the patient is under 12 a parent or someone with legal guardian status for the child can request access to the child's records. This access will be granted until the child reaches the age of 12.
If the patient is between 12 and 16 there are a number of options but first the child must be assessed for competency. This can be done during an appointment with a GP or occasionally over the phone.
If the child is deemed competent they can either request access to their own online services OR consent to a parent having access on their behalf (Proxy Access)
If the child is deemed to be not competent in understanding their own health care requirements then a parent or legal guardian will be allowed to request access for a limited period. The child should then be reviewed in the agreed time frame OR when the child feels they are competent, whichever comes first.
If the patient is over 16 similar to above, the patient would be assessed for competency and based on the decision of the GP they can either; consent to another patient having access on their behalf OR another patient can apply for access on their behalf based on their lack of competency.
The only instance where a GP does not need to assess for competency is if a patient has the power of attorney over another patient. Even in these instances a GP can decide that a proxy access to this patients online service would not be in the patients best interests.
Please contact the surgery if you would like to request access for a child or another patient.
What to do if you are experiencing technical difficulties accessing your GP practice’s online services?
Please visit the practice website for further support and information and try logging on a little later.
For further support on accessing and using Patient Access please click the link below
The practice has a right to remove online access to services for anyone that doesn’t use them responsibly.