Did Not Attend (DNA) Policy

The Royal Docks Medical  Practice works hard to ensure patients can access health care professionals and services when needed.

The appointment system is audited regularly to monitor the amount of "wasted" clinical time due to patients not attending appointments.

In an attempt to reduce the amount of missed appointments, the Royal Docks Medical  Practice operate a strict Did Not Attend (DNA) Policy.

Patients are encouraged to cancel appointments in advance if they cannot attend.

DNA Policy Overview

The DNA policy states that patients who miss 2 appointments in a 12 month rolling period are sent a warning letter and added to a register.

If a patient misses 3 appointments in a 12 month rolling period, The Royal Docks Medical  Practice reserves the right to remove that patient from the list.

The DNA policy allows the Practice to remove patients who frequently fail to attend appointments.  This should result in greater availability of appointments for the rest of our patients.

How to cancel your appointment

The Royal Docks Medical Practice encourages patients to cancel appointments in advance if they are unable to attend. if you do not cancel your appointment 2 hours before the time of your appointment you may be added to the Practice DNA register. 

We would like to thank those patients who do take the time to cancel their pre-booked appointments. However please remember, if you don’t give us prior notice (at least two hours) you will be marked as having not attended, as it is unlikely we will be able to find anyone else to fill the appointment at short notice.

There are many ways to cancel an appointment, including the following methods:

  • Call us on 020 7511 4466.
  • Text back the word CANCEL from the reminder text message you receive 24 hours prior to your appointment (we need your mobile number for this service) 
  • Tell a receptionist at the front desk

What to do if you are removed from the practice list

Patients who are removed from the list are encouraged to register with another GP Practice as soon as possible, to prevent any gaps in treatment or care.

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