Appointment System Update
You will need to complete a consultation booking form to enable an appointment time to be given.
You can either do this online or to call our reception team who can help you complete the form. It will take about 15 minutes to complete the form on the telephone, we encourage patients to use the online booking form as this can often be quicker.
Nurse appointments for child immunisations and other procedures can be pre-booked and our Nurses will also conduct clinical telephone triage appointments for chronic disease management, Any patients that have COVID19 symptoms will be asked not to attend the surgery, and cancel the appointment.
Hubs in Newham
There are a number of telephone appointments that are bookable at Hubs in Newham by calling directly on 0207 540 9949 between the hours of 08:00 – 18:30 for appointments on:
- Monday - Friday 18:30 – 22:00 or
- Saturday & Sunday 08:00 – 20:00
For more information about the Newham 7 Days a Week Access Service click here
Patients are requested, where possible, to telephone before 10:00am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Please also ensure that you arrive on time for your appointment. Unfortunately, as a result of recurrent late attendances we have decided that if you are delayed for more than 5 minutes you will be asked to re-book another alternative appointment.
Please inform the receptionist if you need a Chaperone or a Translator.
Occasionally due to emergencies or unforeseen circumstances, our doctors or nurses may be running late. If a doctor or nurse is running more than 30 minutes late you will be informed.
Why Was The Doctor Running Late?
We appreciate that our patients are busy and wish to be seen on time. We do not wish to keep you waiting, but unfortunately there are times when our doctors do run late. There are several reasons for this and we offer some suggestions to help.
Patients come to a single appointment with many problems - this is probably the main reason the doctor does not run to time. A ten minute appointment is usually only sufficient for the doctor to deal adequately with a single problem, although we would always give your problem full consideration if it takes longer. If we have called you in for review we will not have time to deal with any other issues within the same appointment; please book an additional appointment so we can allocate the time that you need.
Patients arriving late for their appointment - please try to arrive on time for your appointment
Other family members, friends wish to be seen at the same time – we kindly request one patient only per appointment. No matter how quick you think the discussion will be, each consultation must be properly recorded, and it is not possible for our doctors to see two patients within a ten minute appointment slot.
Emergencies - due to the nature of our work it is inevitable that we will receive unavoidable emergency telephone calls; patients may need to be admitted to hospital, requests for help from other staff members, emergency consultations and home visits.
It is not the fault of the receptionists when GP’s run late. We ask for your understanding and empathy when these situations arise.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
The DNA policy (Did Not Attend) states that patients who miss 2 appointments in a 12 month rolling period are sent a warning letter and added to a register.
If a patient misses 3 appointments in a 12 month rolling period, The Royal Docks Medical Practice reserves the right to remove that patient from the list.
The DNA policy allows the Practice to remove patients who frequently fail to attend appointments. This should result in greater availability of appointments for the rest of our patients.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.